If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your order and we will work with you to find a suitable solution, including a replacement or refund where appropriate.
Due to the nature of our products, we are unable to accept returns or offer refunds for change of mind once an item has been opened or used.
To be eligible for a return, items must be unused, unopened, and in their original packaging. If you believe there is an issue with your order, please contact us at hello@kayandwillow.com and include your order number along with photos of the product. Please note that shipping costs are non-refundable and the customers are responsible for any return shipping costs unless the item is faulty, damaged, or incorrect.
We reserve the right to assess all refund and replacement requests on a case-by-case basis.