Shipping policy

Processing Times

All orders are packed and dispatched within 1–2 business days. During product launches, promotions, or holiday periods, processing times may be slightly longer. If this occurs, we will keep you updated.

 

Estimated Delivery Times

 

AUSTRALIA

STATE	STANDARD	EXPRESS
VIC	2-4 business days	1-2 business days
NSW	3-5 business days	1-3 business days
QLD	4-6 business days	2-3 business days
SA	3-6 business days	2-3 business days
WA	4-8 business days	2-4 business days
ACT	3-5 business days	2-3 business days
TAS	4-6 business days	2-3 business days
NT	6-7 business days	3-4 business days

INTERNATIONAL

International orders typically arrive within 5–15 business days. Delivery times may vary depending on your location, customs processing and local postal services.

Any applicable customs duties, taxes, import fees and clearance charges are included in the shipping rate and prepaid by us, so you won’t be asked to pay any additional import charges when your order arrives.

Please note that all delivery timeframes are estimates and may be affected by customs or carrier delays.

 

Lost or Delayed Parcels

Once your order has been handed to the shipping carrier, delivery is outside of our control. If your parcel is delayed, lost, or damaged in transit, please contact us at hello@kayandwillow.com with your order number and we’ll do what we can to assist you. Alternatively, you may contact Australia Post directly using your tracking number. They will be able to investigate the shipment and provide the most up-to-date information regarding your delivery. Please don’t hesitate to reach out if you have any questions or concerns regarding your order.