Contact information
Contact Us
We'd love to hear from you!
Whether you have a question about your order, our products, or simply want to say hello, we're here to help. We aim to respond to all enquiries within 1–2 business days.
Customer Support Hours
Monday – Friday
9:00am – 5:00pm (AEST)
Closed on weekends and Australian public holidays.
Before You Get in Touch
You may find the answer you're looking for on our:
- Shipping Policy
- Refund Policy
- Frequently Asked Questions (FAQ)
Thank you for supporting Kay & Willow. We're so grateful to be a small part of your family's journey. ♡